I remember what I was going to write about yesterday! It only took a few hours. It was about my phone. Over the last several months, my phone’s battery has gotten worse and worse. The other day (the day I finally took some action about it), I had to plug the thing in FOUR times in one day. The battery just won’t hold a charge for very long anymore, and sometimes, even when it’s at 40% or something plenty high, it’ll just shut off.
I’m due for an upgrade, but the phone I want isn’t eligible (won’t save me any money), and the model I have (which I would happily buy again) isn’t available anymore.
Last Saturday, I called Sprint to find out of the insurance I’d been paying on my phone would cover repairs or a replacement because of this battery problem. The woman I spoke to said I’d have to take it in to a repair center to have them check it out, but if they agree that I didn’t actually cause the problem, then yes, my purchase of the insurance would actually help me out.
Same day, I headed to a Sprint store/repair center and spoke to two SUPER nice people there. They were sympathetic, agreed that I needed a replacement (since the battery on this model isn’t replaceable), and began the process to get me that replacement.
Problem: The phone I want isn’t available for replacement. I have the Google Nexus 5, and I want either another Nexus 5 or the Nexus 5X. I don’t want a Nexus 6 (too big), and I don’t want any other model. (I love my phone.) Sprint doesn’t have ANY more of the Nexus 5, and the 5X doesn’t count as a replacement, apparently.
That, unfortunately, is where Sprint can’t help me anymore (the company didn’t actually help me AT ALL). The two guys I was working with went online and found all the websites I can use to turn in my phone and get a credit towards a new phone (but we’re talking at most $80-ish towards a $400 phone – Best Buy will only give me $40), and they mentioned a place I can go that will mail my phone out to someone who will replace the battery, but they think it’ll cost a ton.
Question: Why can someone out there replace the battery, but Sprint can’t? I got home, and John and I googled replacement batteries for my phone and hey – someone wrote instructions for how to do it. You have to have a special tool or two, but John already has them (from replacing the screen on his old smartphone), and the battery costs – are you ready? – around $10. That’s it! And it’s eligible for Prime shipping from Amazon, so it’s coming tomorrow or the next day.
If the new battery solves my problem (because everything else about my phone is wonderful), then I will be happy for as long as that battery will let me be. Or at least until the Nexus 5X comes down in price to something reasonable. Cross your fingers for me!