It’s here!

My new phone came today!

The good:

  • It’s here!
  • It’s a day early!
  • It turns on!
  • It holds a charge!

The bad:

  • It’s not new, as advertised.  It’s refurbished.
  • It’s not 32GB, as advertised.  It’s 16GB (which is what I have now).

The ugly:

  • I called Sprint to swap my service from my old phone to my new phone (which is what the online chat person told me to do the other day), and the Sprint person the phone told me I can’t do it over the phone or online because I didn’t buy it from a Sprint store.  I have to GO to a Sprint store because only the physical stores have the software needed to enter an individual phone into their system.  I can’t use it until I do that.  UGH.

The fantastic customer service (not from Sprint):

Several days ago, Woot emailed me to say that they’d heard that this shipment of phones included some 16GB phones, and it’s possible I might get one of those instead of the 32GB.  If that were to happen, I should email them and they’ll refund me $40 if I want to keep the phone or the whole amount if I want to return the phone since it’s not what I ordered.  All of that before I even got the phone, just in case it wasn’t right when it arrived.

Today, I got two emails from Woot.  The first was to tell me they’ve already refunded me $75.  The second was to tell me why they refunded me $75: the phone is refurbished, not new, and it’s 16GB.  They got the phones from T-Mobile, and apparently, the shipment details were not correct at the time of the sale.  I can still return it for a full refund AND a $40 credit towards another purchase, if I don’t want this phone.

I have not contacted Woot AT ALL yet.  They have done this all preemptively.  Woot is wonderful.  This is how you run a business.

2 Comments

  1. momma betty

    Yes. Yay for Woot, Boos to Sprint. Last year they had Bob running all over town and on the phone. Everybody he talked to had differing notions about how the international plan works.

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