More phone drama

I just can’t get enough of the phone drama, apparently.  Over the weekend, John did some googling and found that yes, our phones ARE unlocked, and yes, our phones CAN work with any carrier.  The solution (according to online sources) is to go to a Sprint store with a repair center, where they will have to add my phone to the network and possibly find me a new SIM card.  We tested that solution today.

At a different Sprint store, I handed my new phone over to a guy who disappeared into a back room with it.  Ten minutes later, he came out and said sorry, your phone isn’t compatible with the Sprint network.  I tried to get him to explain why.  He didn’t know.  I asked him who might know.  He didn’t know.  I asked him to point me in the direction of someone who might know.  He disappeared into the back again.  A techie (I assume) came out to talk to us.

He was much more personable, but the bottom line appears to be that because my phone isn’t ALREADY on Sprint’s list of approved phones, it cannot be added.  (This is the opposite of what two people told me before I made last week’s trip to the Sprint store, which is why I a) bought a phone from someone other than Sprint, and  b) went to the store in the first place.)  He went so far as to say there’s no reason he’s aware of why it COULDN’T be on the list, but he isn’t capable of adding it.  Who is?  Maybe someone in corporate, he says, but no one he or I could get in touch with.  Not one to give up, I pushed a bit more.

Eventually, he entered a ticket with I-don’t-know-who (hopefully not the same I-don’t-know-who from last week), and he says I should know within 72 hours if THEY approved adding my phone to the network.

Sprint may have lost us as customers (after 13 YEARS) either way*.  If they add my phone to the network, we can be lazier about finding another carrier (I’m considering the Project Fi thing with Google), but I think it’ll happen.  If they don’t add my phone, that’s getting done SOON.

*Yes, I started to play the lost customer card, but it only triggered  sales pitch for other phones.  Missing the point, dude.