Customers think they can get away with anything

THREE-DAY WEEKEND IS HERE and I am very happy about it.  I got yelled at by two different clients on Friday, like with actual yelling, and I need a good long break.  The first time was around 7am my time, and with a client I’ve never talked to before.  Apparently, this is how she communicates.  I think she’s from New Jersey.  She wasn’t actually mad, or least wasn’t really yelling AT us – it wasn’t personal.  It was still unpleasant.  The second time was just before noon my time, and it was somewhat personal and it was totally uncalled for and thank everything that is good in the world that Harry (one of our VPs) was on the phone and did not take ANY of that crap from the customer.  It was wonderful, and he’s my hero.  And later, he congratulated me on remaining calm and reasonable throughout the call.  I would like to have him in every client meeting forever and ever, amen.

So. Work is done, I get three days off, AND Monday is my birthday, AND we’re in Portland today for a comic con, and I plan to enjoy every minute of this weekend.

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