UPDATE: During our first phone call with PODS this morning (after an hour on hold), we found out that the company didn’t know where our container was. They were going to find out and get back to us in an hour. Two hours later, after no update, I called back. After nearly another hour, I got the person who could actually tell us what was going. While I was on the phone, NOT ON HOLD, she contacted someone in Logistics who called the truck driver and asked when they were arriving. The truck with our container on it will arrive at the storage facility tomorrow. Since they don’t know what time yet, they can’t schedule the delivery for tomorrow, and since we’re going out of town for the weekend, we can’t get our stuff until we get back. BUT. The delivery has been scheduled for Tuesday.
So the mystery of our missing stuff has been resolved, although not entirely because I was so relieved to get some answers that I didn’t ask all of the questions. Why is it late in the first place? Where is it right now? Why are ALL OF YOUR SYSTEMS CENTRALLY MANAGED WHEN YOU’RE SUPPOSED TO BE A NATIONAL COMPANY? I wouldn’t have asked the last question since the woman I spoke to is in customer service and not responsible for that part, but still. I would like to know.